Customer Care

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When you join the OmniPod family, we are with you every step of the way. And that includes thinking about what might simplify your day-to-day life—then providing it. Look through this section for tutorials that can help you master the insulin pump PDM in minutes, insulin pump product guides that answer your questions, and software that keeps track of all your diabetes-related records. There is software available that generates trending reports—your doctor will love that. It’s all about making diabetes a smaller part of your life.

 

The content within this section is intended for residents of the United States (and Puerto Rico) only. If you reside outside of the United States, please visit the International section of this site to obtain the appropriate information for your country of residence.

 

Ordering OmniPod Insulin Pump Supplies

Ensure plenty of time for delivery by restocking your supplies when you open your last box of Pods. Our Auto-Ship Program keeps it easy, automatically mailing you a three-month supply of Pods each quarter.

 

To join the Auto-Ship Program or to simply order new Pods call:
800.591.3455 (from outside the United States, 781.457.5098)
Monday-Friday, 8:30 am–8:00 pm Eastern Time

 

FreeStyle^® test strips, alcohol swabs and other diabetes products and supplies are available through pharmacies nationwide.

 

CHAP Accredited

Insulet Corporation has been accredited by CHAP (Community Health Accreditation Program) since 2007. To learn more about CHAP or to communicate concerns that you have been unable to resolve directly with the company, please visit www.chapinc.org or contact CHAP at 800-656-9656.